AIMS is the industry leading call centre agent monitoring solution for call centres of all sizes. Designed to create a better trained call centre agent and to continuously improve client relationships, AIMS' advanced features enable call centre managers to proactively monitor detailed performance metrics of all their agents.
AIMS operates as a standards-based value-added software extension to all major call centre call management systems. Extensible features such as call criteria filtering, extended call detail monitoring and comprehensive integration with legacy/business systems are just a few of the full featured functions of AIMS.
With AIMS, call centre managers will gain maximum visibility in addition to ensuring greater accountability and enhanced productivity for all agent performance under their purview